Misc:

  How to buy our products and components?

  How to register our softwares?

  What if I forget my License Key?

  Why does not the License key work?

  The License Key does not work after upgrade the software, What have I to do?

  Do I have to pay for the upgrades?

  Is technical support free?

  I would like to make a translation, how can I do?

  Does Konvertor support graphic format .zzz?

  I can't see any video thumbnail

  I have more questions - who should I write to?

How to buy our products and components?

You can click HERE to make a secure online purchase. After your order is completed and payment received, a License Key of software will be sent to you immediately via email.

How to register our softwares?

Please open the REGISTER dialog in the software, input the UserName and License Key, then press the OK button.

What if I forget my License Key?

Email us the ref id of your purchase and you will receive your Register Key immediately to the e-mail address the purchase was made with.

Why does not the License Key work?

Not only License Key but also user name must be entered correctly too. and they are case sensitive.

The License Key does not work after upgrade the software, What have I to do?

Please email us at support@logipole.com, then your new License Key will be sent to the e-mail address of your purchase.

Do I have to pay for the upgrades?

No! All upgrades are free to registered users.

Is technical support free?

Yes! It's free.

I would like to make a translation, how can I do?

Konvertor can be (for the moment) partially converted.
External files are in the folder 'menus'.
Once converted please email me the files, I will include them in the Konvertor distribution.

Does Konvertor support graphic format .zzz?

Konvertor is know to support a huge list of graphic formats, including vector and exotic formats.
Still, there's even more formats out there, which are not (yet) supported by Konvertor.
If you still have the original program that created the image see if it allows the saving in a more common format
then email me the two files else email me the .zzz file and I will try to add it to the list.

I can't see any video thumbnail

It's probably because the first frames are black.
Click Setup then Main Window and enter, for example, 4 in the Get preview frame at field.

I have more questions - who should I write to?

Please click HERE to send your question, or you can send your questions to support@logipole.com directly too.
If you have a problem with your order, please visit the ShareIt Customer Care Center (if you are not a registered user, please visit here), or Plimus Customer Support Home.